Southeast Sales & Marketing

Return Policy

Effective Date: 09/01/2025
Company Name: Southeast Sales & Marketing, Inc.
Website: www.SoutheastSalesandMarketing.com
Location: United States

1. Overview

At Southeast Sales & Marketing (“we,” “our,” or “us”), we stand behind the quality of our woodworking supplies, materials, and equipment. If you are not satisfied with your purchase, we offer return options depending on the product type and purchase category.
This policy applies to standard retail orders and contract sales (including B2B, contractor, wholesale, and volume orders).

2. Return Eligibility – Standard Retail Orders

For retail customers (online or in-store):

• Returns must be initiated within 30 days of the delivery or purchase date
• Items must be unused, unopened, and in original packaging
• A valid proof of purchase is required (receipt or order number)

3. Return Eligibility – Contract Sales & Bulk Orders

Contract sales are non-returnable by default due to the custom nature and scale of fulfillment. This includes:

• Bulk material orders
• Volume discounts or contractor pricing
• Wholesale or reseller purchases
• Custom-cut wood, made-to-order items, or special-order machinery

Exceptions

A return for contract sales may be considered only if:

• The item is defective, damaged in transit, or
• We delivered the wrong item

In such cases, please notify us within 7 days of delivery to initiate a claim. If a return is approved, a restocking fee (up to 25%) may apply.

4. Non-Returnable Items (All Sales)

We do not accept returns on the following:

• Custom-cut or milled wood products
• Opened or used finishes, adhesives, or chemicals
• Used power tools, machinery, or blades
• Clearance or final sale items
• Special orders or products marked non-returnable at time of sale
• Gift cards and promotional items

5. How to Initiate a Return

For Retail Orders:

• Call customer support at (828) 228-4855
• Include your order number and reason for return
• If approved, we will issue a Return Merchandise Authorization (RMA) and shipping instructions
• Return items to the address provided (customer is responsible for shipping unless due to error or defect)

For Contract Sales:

Contact your account manager or the sales team directly. You may be asked to provide:

• Photos of the defect/damage
• Description of the issue
• Copy of the purchase agreement or invoice

6. Refunds

If your return is approved:

• Refunds will be processed to the original payment method within 5–10 business days
• Original shipping fees are non-refundable
• Restocking fees of up to 15% (retail) or 25% (contract sales) may be deducted

7. Exchanges

We do not offer direct exchanges. If you’d like a different item, return your eligible item and place a new order.

8. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery
• Provide photos and a description of the issue
• We’ll arrange for a replacement, refund, or store credit based on availability and situation

9. Cancellations

Retail Orders:

You may cancel your order within 12 hours, provided it has not yet shipped.

Contract Sales:

Contract sales, including special or large-volume orders, cannot be canceled once production or fulfillment has begun. Cancellation requests must be submitted in writing and may be subject to penalties or partial charges.

10. Contact Us

If you have questions or need assistance with a return:

P.O. Box 51
Newton, NC 28658

Phone: (828) 228-4855
Email: Use our contact form

Business Hours: Mon–Fri, 7:30 AM – 7:30 PM EST